HP printer causing crashes to Microsoft Word 2007

A client of mine recent purchased an excellent HP Photosmart C7200 all in one printer. Soon after we realised that Word 2007 was crashing every time he closed a document!

There is no current solution for this problem, but HP are reported to be working on the problem. There is a work-around, which is annoying but works. It basically involves changing the default printer to something else.

Here is what Microsoft say about the issue:

Until a permanent solution is available, you can prevent this error from occurring again by temporarily changing your default printer settings. Here’s how to do this:

1. Start and then type “printers”. Then click “printers” above to open Printers.
2. Identify the default printer (the HP printer with a check mark in its icon).
3. Right-click any other non-HP printer listed and click Set as default printer.
4. If no other printers are listed, click Add a printer and follow the steps in the Add Printer wizard to set up a non-HP printer as the default printer on your computer.
5. Close the Printers window.
6. Open the Microsoft Office 2007 program you were using when the problem occurred and check to see if the problem has gone away. If it has not, then repeat the previous steps, making sure that a non-HP printer is selected as the default printer.
7. Try printing to your HP printer.
Until a solution to this problem is available, printing to your HP printer will require that you specify the printer each time you start a print job. The method for doing this will vary by program. Here are three common ways to do this:
o Within the program, click File, click Print, and then select your HP printer.
o Within the program, click Print, click Preferences, and then select your HP printer.
o Within the program, click File, click Print, click Page Setup, click Printers, and then select your HP printer.

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