Blackberry sync issues

Often we are faced with Blackberry cable sync issues with Outlook.

There are two things in particular to avoid:

1. Always ensure that your contacts have at least a name or company name. While Outlook will let you have a contact without a name, Blackberries cannot deal with that!

2. If your contacts have email addresses, ensure that the “email” field is populated before “email 2”. Similarly, ensure “email 2” is populated before using “email 3”. Once again, Outlook can allow you to have “email 2” without “email” being filled in, but Blackberries do not cope with this logic.

For more information on point 2, see this article to see how to scan your contacts for this issue.

Personally, I think RIM (Blackberry) should make their phone software more malleable and mirror the capabilities of Outlook. People use Outlook in all sorts of ways and RIM should take this into account.

 

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