Mail stuck in Outlook Outbox

“My emails are not being sent. They are stuck in the outbox but incoming mail works fine”

I gets calls about this a few times a year.

The first thing to do is check the your computer still has internet access – can you do a Google search?

Typically, the Internet is fine and mails are coming in.

In this case, it is often a large email that got stuck in the outbox.

Here is what to do:

1. In Outlook 2003 / 2007 click File and then “Work Offline”. In Outlook 2010, click “Send / Receive” and then “Work Offline” (far right).

2. Click on the Outbox.

3. Drag all mails in Outbox into the Drafts folder.

4. Go back to the “Work Offline” option and click it to take Outlook back online.

5. Click on “Drafts” and double click on each individual email to send them. Any large ones should not be sent.

This should get your outgoing mails out.

In future, try to avoid sending emails above 4 megabytes. Many email accounts will not accept emails larger than this.

Solutions to sending out large mails include You send it and Dropbox (which allows you to create a “Public Link”).


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