Archive for the ‘Blackberry’ Category

Blackberry sync issues

27 February 2011

Often we are faced with Blackberry cable sync issues with Outlook.

There are two things in particular to avoid:

1. Always ensure that your contacts have at least a name or company name. While Outlook will let you have a contact without a name, Blackberries cannot deal with that!

2. If your contacts have email addresses, ensure that the “email” field is populated before “email 2”. Similarly, ensure “email 2” is populated before using “email 3”. Once again, Outlook can allow you to have “email 2” without “email” being filled in, but Blackberries do not cope with this logic.

For more information on point 2, see this article to see how to scan your contacts for this issue.

Personally, I think RIM (Blackberry) should make their phone software more malleable and mirror the capabilities of Outlook. People use Outlook in all sorts of ways and RIM should take this into account.



Unread messages on blackberry

24 July 2010

Here is what to do to get rid of the unread message indicator on a Blackberry.

In Messages, highlight the date and click “mark prior opened.”

If that doesn’t do it then you likely have saved messages as posted about above. While in Messages click the trackwheel and select “View Folder”. Then check the saved messages folder. You can do the “mark prior opened” in there too if there are a bunch of messages there. Also in that same View folder menu check “Missed calls” and “Phone call Log” folders and do the same “mark prior opened.” If you like you can do a “delete Prior” as well.

Thanks to John Clark for this one.